Bookings, Payment and Cancellation
- Any bookings for consultations and group classes require fee payment to be made at the time of securing the booking and payment of such fee constitutes acceptance of the Pawsome Interactions Terms and Conditions.
- The date and time of the agreed consultation and the group classes spot is not secured until payment is received by Pawsome Interactions.
- When booking a consultation with us, any cancellations which occur with less than 24 hours’ notice will incur a $50 cancellation fee for standard sessions (60 minutes) and $75 for initial long consultations (75 minutes) and Packages (multiple sessions). Any group class cancellations will incur a 50% cancellation fee, if a cancellation occurs with less than two weeks (14 days) notice. This is to cover administrative costs as well as inability to fill the cancellation slot within that time frame.
- Any group class bookings are made with the understanding that you will be able to attend all sessions unless discussed with us and agreed upon prior to the booking. No make up classes will be available due to the small group sizes. If you’re unable to complete a course, this then implies a forfeit of the course fee.
- In the event you are feeling unwell prior to or on the day of the consultation, please advise us ASAP to make other arrangements. If you are booked into a class, please do not attend if you are feeling unwell.
Privacy
All information collected about you by Pawsome Interactions will only be used to provide our services. Information such as your name, address, contact information and any personal information will be not shared with any third party. Any sharing of information will only occur if consent is provided by yourself and if directly relevant to the care of your dog. This may relate to referral to another service provider such as a veterinarian or other behaviour consultant at your discretion. Consent for taking any images or video will be asked. Such images or video will only be shared if your consent has been given at the time of booking or verbal consent is gained within the consultation or training
Vaccinations and Health
All puppies and adult dogs must be up to date with their vaccination schedules. If any dogs are observed to appear unwell when presenting to group classes or in private consultations, you may be asked to reschedule your training session. Make up sessions may not be able to be provided for group classes missed and fees will therefore be forfeited.
Training Methods
All of our training procedures are based on positive reinforcement training methods. We do not use correction chains, compulsion, intimidation, physical force, spray collars, electronic collars, prong collars, forcing dogs or puppies onto their backs or muzzle grabs. Hitting, yelling or forceful methods used towards dogs are also not to be used in our classes or during consultations. When undertaking training with us you understand that harsh methods will not be tolerated in training and our services may be ceased as a result. Such methods will also not be allowed in group classes and ceasing of services within a group class will result in the remaining class fees being forfeited. We will not advocate for the use of aversive methods in training and you agree our methods will focus on using positive based methods.
Dog and Owner Conduct
Your dog must remain on lead at all times unless otherwise instructed by the Trainer
We ask that you keep a safe distance outside of your dog's leash length reach from all other dogs and people in class settings and private consults. Any social interactions will be guided by the trainer when suitable to do so and assessments of your dog's sociability is undertaken first. If you do so this is done at your own risk and you as the dog’s owner will be held liable for any injuries that may occur as a result. Pawsome Interactions will not be held liable for any injuries that may occur as a result of any non-trainer facilitated interactions that occur within training facility property or outside of training sessions. You agree to indemnify us from any liability to claims, losses, fees or suits that may arise from any information received during services or via information provided on this website.
All information provided to you in sessions including handouts and reports are copyrighted to Pawsome Interactions. Any public sharing of information received must be given consent by us prior to sharing.